Cable Forum - View Single Post - [merged] Connection Problems PE27 3 (& Cambridgeshire)

stuG · 13-08-2004, 12:55

NTL must really be working hard on this issue as it has taken 7 days to just get the cable let on, the internet is useless and given that dialup (not provided by ntl) is actually for me more stable right now. I think NTL have some work to do and it seems around the country lots of people are suffering similar issues. In my opinion NTL will lose at lot of customer base very very shortly if they keep deleting fault reports etc and hiding the problem. Management need to take the bull by the horns and DEAL with the issues and not let people hide them away from them.

On many occasions I have considered asking for a manager to speak to and the next call I make sometime after 3pm today I will be doing just that. In hindsight (always a wonderful tool), I think just calmly turning off the modem, switching off the PC and boxing the modem back up and send to NTL special delivery with a box of red roses or a horses head (cant decide which right now) will have made this whole issue gone away.

NTL is currently teasing me, I am on the network but can do nothing with the service.

NTL soon experience the wrath of the rights of the customer and the customer usually votes with there feet.

I would be keeping an eye on NTL's ACTIVE broadband user rate and will see how many people voted.

13-08-2004, 12:55	#4
stuG Inactive Join Date: Dec 2003 Location: Cambridgeshire (St IVES) Posts: 64	Re: Connection Problems PE27 3 NTL must really be working hard on this issue as it has taken 7 days to just get the cable let on, the internet is useless and given that dialup (not provided by ntl) is actually for me more stable right now. I think NTL have some work to do and it seems around the country lots of people are suffering similar issues. In my opinion NTL will lose at lot of customer base very very shortly if they keep deleting fault reports etc and hiding the problem. Management need to take the bull by the horns and DEAL with the issues and not let people hide them away from them. On many occasions I have considered asking for a manager to speak to and the next call I make sometime after 3pm today I will be doing just that. In hindsight (always a wonderful tool), I think just calmly turning off the modem, switching off the PC and boxing the modem back up and send to NTL special delivery with a box of red roses or a horses head (cant decide which right now) will have made this whole issue gone away. NTL is currently teasing me, I am on the network but can do nothing with the service. NTL soon experience the wrath of the rights of the customer and the customer usually votes with there feet. I would be keeping an eye on NTL's ACTIVE broadband user rate and will see how many people voted.