[stuG]

scuzz, thank you for responding.

However I have tried that and actually got 1 person that is helpful and about 4 people sympathetic to my problem. It still does not get me anywhere as they are "still looking into the problem"

As I said engineers do not work weekends so the time when I probably use the connection the most is again offline with no likelyhood of it being fixed. There people in my area that are connected quite happily and they do not have the issue.

The bit that annoys me the most is .. I phoned on friday and saturday to report my plight and I know others did also and reading the forum there are other people suffering from similar issues but seems to be isolated to a few individuals. Why oh why not try and fix them rather than a blanket "looking into the problem". surely its a matter for collating some information and saying ok. We can fix your problem but we think you are having similar problems as a few people in your area. What would you like us to do?.

I have had everything from engineers looking at your line to New cable modem. But as the calls keep getting cancelled and engineers not working weekends I am in a bind. It is more like NTL are self terminating the contract of supply by not resolving the issue.

How long is an acceptable period to go without a service you pay for and have not the ability to use because of a fault with the service equipment. One for the lawyers I guess.

Open to suggestions I have at last count based on TS/CS calls rebooted the modem 28 times in a 3 day period, this got beyond a joke but I did it anyway because the guy on the end of the phone has his job to do and at the end of the day if it actually work then great.

I am on the network but I can not do anything, look at webpages or download anything at greater than 1mb in size without the connection dying. Any call that results in a fault report being raised will not get actioned the TS guys told me this is the case. So I am lost as to where to go next.