[stuG]

Been offline much since friday last week, have talked to TS/CS on many many occasions and it seems the engineers are looking into this and appear to have been since monday. In my experience going into my second week without internet access I will just outright cancel the service. But something does puzzle me about how this is working.

Phoned NTL to report fault ... get treated like a numpty. But do EVERYTHING they say. Still no go.. Phoned again later. Still nothing reported in the area (even though I am not the only one suffering FACT).

Finally get bothered around sunday phone again to be told .. Engineers do not work weekends.. (gee 999 .. sorry you can't call cos NTL dont work weekends) anyway i will move on .. I am told my fault request/report has been cancelled and NTL will be looking into the issue. Ok i think ... ill be sorted soonly..


Carry on until monday (thinking engineers will actually be at work),, still no reported issues until 4pm for my area. Ok, so now it will be fixed right. Wrong. OK maybe now it will get fixed.

Tuesday comes .. I phone up enquire as to if it will be fixed now knowing full well nothing appears to have worked so far. I am told there is no outstanding faults for my area. WTF. I make another polite enquiry and yes there is a fault in my area.. whooopeee. Engineers are looking to fix a resolution and should be ok for Wednesday.

Left NTL alone for all of wednesday. And phoned thursday. Get 1 persion to speak to and they tell me. They will raise a fault report but in his opinion it will only get deleted as there is still a reported fault in my area.

If anybody has any ideas how to terminate ntls contract and fast please let me know because for a cummunications company not to have faults fixed over a weekend is slightly offbase imho. Also why are faults deleted by engineers without actually attending the users or phoning to confirm they can be.

I have made 3 fault reports and 3 have been deleted. Its beyond a joke. I have had my fair share of issues but I used to support NTL in many things and even recommend them. This is no more.

I was offered by one poor lass in CS 1 month free but I declinded the offer until after this is fixed and based on subsequent chats I will be not taking there offer up.

I have tried to be calm to all people I have spoken to but this is a joke ... Why is faults being deleted even if they are not resolved.


stuG - very unhappy duracell right now