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Originally Posted by br3ach
It will be simple to get her removed from the walled garden system...
Yes it should have removed her automatically, but there must have been a fault somewhere.
You will need to speak to Tech Support, and they will be able to fix it promptly...
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Thanks mate, I'll get her to call in the morning.
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Originally Posted by jazzy
Yes it's a ntl fault!
And the only cure is to contact ntl technical support on their premium line telephone.
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Tech support is an 0845 number