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Originally Posted by iadom
Mark, is the account password not the original 11 digit password that came with my welcome letter?
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Not always, no.
The account password is the same one that sits on our billing screens and is used for data protection and verification purposes.
This password cannot be amended by the customer via the web, it could only be changed by calling up and asking for it to be changed.
The default EMAIL passwords are a single letter followed by a series of numbers, eg r163453876. If the password you have is like this, it is not the one you need.