[webvictim]

This is what I've been trying to say since the beginning - OK, if the checker says you're due to be done then you'd have no cause to call. Surely if it says you've actually BEEN done and you haven't then you ought to tell them, purely because it'll alert them to the fact that people have "slipped through the net" as it were.

I'm going to call NTL tech support again and tell them, hopefully this time I won't get some disinterested Geordie bird who doesn't have a clue what she's on about...