Not being funny but NTL are working hard from what i hear and are having issues so they will be giving you a upgrade very soon, i was lucky and got mine but i have mates in other areas who don't and moaning wont get you it any quicker, sorry to be harsh.
As for NTL they was swift in when they replaced our STB ( i use a cable modem stand alone to connection ) to provide a new tv keyboard as our exisiting one did not work, I am impressed good work.
have one on me NTL