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webvictim · 09-08-2004, 16:31

I'm in Hitchin as well (I think someone else in the thread said they were too) and I haven't received the upgrade.

I first did the postcode checker on the 1st August and they said it would "Your service is due to be upgraded during the month of August". I tried again on 2nd August and it now says "Congratulations your service has been upgraded. SG4 *** was upgraded in August."

Surely this means that I should have had the new config file? I've rebooted the modem every day since the 2nd and nothing has happened, even tried a few times at 1-1:30am and nothing, still on 600k. DocsDiag says "QoS max downstream bandwidth = 600000bps" and "Configuration filename: tntlhm120-silver.cm", all indicating that I'm still on 600kbps and on a temporary config file.

Anyone got any idea what I can do? I called ntl's broadband support line this morning and got told that there was nothing they could do to tell me whether I'd been done or not, because "our computers won't get that information until September." Great ntl, just great.

09-08-2004, 16:31	#1009
webvictim Inactive Join Date: Aug 2004 Posts: 18	Re: [Merged] BB Speed Upgrades I'm in Hitchin as well (I think someone else in the thread said they were too) and I haven't received the upgrade. I first did the postcode checker on the 1st August and they said it would "Your service is due to be upgraded during the month of August". I tried again on 2nd August and it now says "Congratulations your service has been upgraded. SG4 *** was upgraded in August." Surely this means that I should have had the new config file? I've rebooted the modem every day since the 2nd and nothing has happened, even tried a few times at 1-1:30am and nothing, still on 600k. DocsDiag says "QoS max downstream bandwidth = 600000bps" and "Configuration filename: tntlhm120-silver.cm", all indicating that I'm still on 600kbps and on a temporary config file. Anyone got any idea what I can do? I called ntl's broadband support line this morning and got told that there was nothing they could do to tell me whether I'd been done or not, because "our computers won't get that information until September." Great ntl, just great.