Thread: NTL Customer Services: Your personal experience
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Old 07-08-2004, 21:14   #445
Ken W
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Re: NTL Customer Services: Your personal experience
Quote:
Originally Posted by Chris T
OK, let's have a definitive answer to this thorny issue. What is your own personal experience of NTL customer services?

Tell us your story, and don't forget to vote. I'm going to try to set this up as a public poll so we can all see who voted what, as I am interested to explore the allegation that those who claim not to have trouble with CS are in the main NTL staff in disguise.
Hi,
My experience with NTL customer services has been very bad.
I only have One NTL phone line with only Remider call no other features.
Three months ago my phone bill arrived and it had Reminder call entered Three times for the same billing dates at £1.50 totaling £4.50, I contacted CS and explained the problem and they said they did not know what had happened but they would arrange for £3.00 refund which happened ok.
The next month Reminder call was again there three times, so contacted CS and go through the whole saga again and once again they said they would refund £3.00 but that did not happen, on the next bill it had Reminder Call three times yet agiain!!

Why can't CS get the billing correct!

It is NTL's Customer Services where they shoot them selves in the foot!

Walter
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