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Originally Posted by Neil
Did you get these people's names Dr W?
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Sadly no, and to a degree I've found it often isn`t even worth asking. I can understand why they don`t give out full names, but they should give out at least a first name and an operator number if asked. Some NTL represantives give a first name right at the start of the call, but I've had others who refuse to even provide me with any information that could identify them should I escalate a complaint. With some the attitude seems to be that they hide behind a shield of anonimity so they don`t have to be accountable for their actions.
Vexingly, the one name of a person I've spoken to in the last few days is one of only a couple of people who at least gave the impression they were genuinely trying to help. That itself speaks volumes I think, we remember the peopel who give good service as an individual, the peope who give bad service just become part of the monolithic organisation of incompetence.