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Originally Posted by dr wadd
I appreciate that, but in this instance I don`t actually need an appointment as such, just someone to drop off the box and take the old one, a 30 second job they could do in passing. I simply cannot believe that there are no NTL engineers at all in the Reading area before Monday as the CS representative attempted to argue.
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Having just seen what was involved in swapping the box, it takes a bit more than 30 seconds. OK so you are perhaps happy to unplug one and have it all ready for the engineer, and perhaps to unpack and plug in the new box. The engineer still needs to check the diagnostics and confirm the STB is working in parameters that it should be, and have time to tell somebody at ntl that there's a new box at the address, so it can then download the settings. It's not quite as simple as you might have hoped, so an appointment slot is probably the best way for it to be done.