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Originally Posted by dr wadd
I appreciate that, but in this instance I don`t actually need an appointment as such, just someone to drop off the box and take the old one, a 30 second job they could do in passing. I simply cannot believe that there are no NTL engineers at all in the Reading area before Monday as the CS representative attempted to argue.
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That might seem like a 30 second job, but twice when I had NTL DTV my box was replaced and the new box had problems as soon as the engineer fitted it. One was a problem with the viewing card, the other had a good picture but no sound at all. So the 30 second job, which might have taken the engineer many miles out of his way, could result in getting another box that doesn't work and yet another appointment having to be made.