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Originally Posted by Debsy42
Faults wouldn't arrange a Cable Modem to be fitted, that would be sorted by Sales who would book an Install chap to sort that out.
Faults appointments are booked according to whats shown on our screen, I have spoken to a customer at 10am and been able to get someone out before 12 same morning. The points dept can only book in appointments according to how many Techs are available and obviously this can vary on a day to day basis. I know it can be very frustrating if there aren't any earlier appointments but we always offer the first available.
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I appreciate that, but in this instance I don`t actually need an appointment as such, just someone to drop off the box and take the old one, a 30 second job they could do in passing. I simply cannot believe that there are no NTL engineers at all in the Reading area before Monday as the CS representative attempted to argue.