Cable Forum - View Single Post - What should be a normal wait time for an engineer?

MovedGoalPosts · 06-08-2004, 13:53

It's weird I had a similar need for an engineer to come out. Was on the phone to ntl Wednesday eve, and the earliest appointment was for Wednesday next week, (unless I could do Thursday morning -yesterday whcih I couldn't at such short notice.) But they did say try phoning back as something might change.

Anyway called back yesterday evening, trying to request a cable modem be installed as the PACE STB wasn't coping with digi TV and broadband (data loss, very slow page loads, freezing TV piccies and channel changes, you name it). The last engineer, only a week earlier, had adjusted the signal strength, but wasn't confident that would work, and true to form it didn't. Engineer suggested I try a cable modem. Apparently I'm the furthest run from the green box in my street and theres just too much noise on the line.

So oddly after being on the phone last night for an hour, going from faults, to tech support, back to faults, an appointment was made by faults for Today, Friday to fit the cable modem, or so I thought. Engineer turns up very prompt at 12:00 today (12-4 slot arranged), but not for the cable modem install, but looks at STB, and fiddles around. Says that the faults team would never arrange an install - that's a different team who dont speak to faults. OK so hes swapped the STB for a new Samsung, which is nice, but the signal noise remains. Time will tell if this resolves it. It really don't wantn to spend more time on the phone to ntl, or at least I'm gonna invest in a speaker phone for all the time your on hold.

The question is though, how come suddenly an engineer was available for today, when nothing was available earlier on?

06-08-2004, 13:53	#11
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: What should be a normal wait time for an engineer? It's weird I had a similar need for an engineer to come out. Was on the phone to ntl Wednesday eve, and the earliest appointment was for Wednesday next week, (unless I could do Thursday morning -yesterday whcih I couldn't at such short notice.) But they did say try phoning back as something might change. Anyway called back yesterday evening, trying to request a cable modem be installed as the PACE STB wasn't coping with digi TV and broadband (data loss, very slow page loads, freezing TV piccies and channel changes, you name it). The last engineer, only a week earlier, had adjusted the signal strength, but wasn't confident that would work, and true to form it didn't. Engineer suggested I try a cable modem. Apparently I'm the furthest run from the green box in my street and theres just too much noise on the line. So oddly after being on the phone last night for an hour, going from faults, to tech support, back to faults, an appointment was made by faults for Today, Friday to fit the cable modem, or so I thought. Engineer turns up very prompt at 12:00 today (12-4 slot arranged), but not for the cable modem install, but looks at STB, and fiddles around. Says that the faults team would never arrange an install - that's a different team who dont speak to faults. OK so hes swapped the STB for a new Samsung, which is nice, but the signal noise remains. Time will tell if this resolves it. It really don't wantn to spend more time on the phone to ntl, or at least I'm gonna invest in a speaker phone for all the time your on hold. The question is though, how come suddenly an engineer was available for today, when nothing was available earlier on?