|
Re: What should be a normal wait time for an engineer?
Quote:
|
Originally Posted by dr wadd
One thing that American companies have got absolutely nailed is the service culture, and it is something that UK companies should pick up on. I could see that NTL could argue on cost grounds against something like this, but surely the customer retention would more than pay for it.
|
Well said! 
Couldn't agree more. 
|