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Originally Posted by SMHarman
Two things here shocked me, the offer of tech support for free and next day, and secondly the fact they get digital audio  on most of their channels, so she has a PVR, 2 week schedule, digital audio and 3Mb BB on her cable  and it's cheaper than my bill |
One thing that American companies have got absolutely nailed is the service culture, and it is something that UK companies should pick up on. I could see that NTL could argue on cost grounds against something like this, but surely the customer retention would more than pay for it.
Case in point, the amount of hassle I had trying to sort this out meant that the immediate next phone call was to start making inquiries as to whether I can get a Sky dish put up on my rented flat.