dr wadd

My STB box died with an Err3 code on Wednesday evening. After spending the best part of yesterday waiting for a call back that never arrived I finally got through to someone from faults who said that the earliest that they could send an engineer round was Monday afternoon. The STB just needs swapping out, so someone could just drop off a new box in passing, but apparently there are absolutely no NTL engineers working in the Reading area until Monday afternoon, a fact that I find highly unlikely.

Is this a normal wait time to get an STB replaced, and is there anyone on the board who works for NTL that could perhaps speed things up a little? As I said, all it needs is the new box to be dropped off and the old one taken away so it isn`t going to require any time from the installers.