Quote:
Originally posted by Undisputedtruth
I get it, emails system works for NTL staff but not for customers. Interesting.
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The explanation for this was posted a while ago on nthw.com. From memory, what happens seems to be that when one mail server goes down, ntlworld addys stored on that server become inaccessible. At the same time, load on the remaining servers increases. Hence some folks can't get in at all, others can but only if they set the time-out on their email client to persist for about 5 minutes before giving up on the connection.
I think there are 6 mail servers so you have a one in six chance of losing access altogether if one of them packs in, and a rather higher chance of suffering delays of some kind. Mailboxes are distributed at random among the servers so you may be able to access some, all or none of them while there's a problem.
You can accuse ntl of many things - like using under-specced servers that clearly can't cope with the workload, for example - but I don't think discriminating between ntlworld addys owned by staff and customers is one of them.