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Originally Posted by the jackel
looking at the Jobs page on the intranet there a quite a few tech jobs advertised around the country!
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I dont think I would fancy being a service or network tech at ntl these days, I guess it must be difficult completing eleven customer calls a day in 8 hours.
These calls can also be spread over quite a large are, one of my old collegues from ntl said one tech was starting in Newport, 2 calls in Cwmbran, 2 calls in Penarth and then 2 calls in Barry, If you know the area you will no doubt be shocked that ntl think thats possible.
After that he would then have to call in for his afternoon calls
Its all apparently Quota driven and customers are getting repeat calls because there is just no time to fix the faults the first time around.
The amount of techs off sick in that area are also adding extra pressure to the ones still in work.
