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steve_smith · 05-08-2004, 21:52

Hi all,

Are there any NTL engineers about who have an update on what on earth is going on in Poole area, specifically the BH12 postcode?

Upload has been terrible for months, which is apparently related to the UBR.

Ping shows packet loss, ranging from 2 - 3% at good times and 10 - 20% at bad times. If you increase the ping packet size (say to 1024 bytes) packet loss goes through the roof! In fact, the larger the packet size the more the packet loss. As you can imagine this makes tasks such as sending emails with attachments, or uploading data to FTP an enormously frustrating experience.

I understand that there is nothing wrong at my end of the connection (and probably not the cabling to here because download, once a connection is established, is fine - in fact we've been upgraded from 600k to 750k and various net speed tests and my experiences in general show I am getting the full download speed from the service).

I've had plenty of promises from NTL, like "there is work going on next Wednesday to solve the issue" (this was three weeks ago), but if anything it's getting worse.

All I want to know is how long I am going to have to put up with this shoddy service, and no-one seems to be able to tell me.

If anyone has any "inside" info, then it would be very much appreciated.

Cheers,

Steve.

05-08-2004, 21:52	#2
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Pulling hair out with frustration! (UBR problems in Poole) Hi all, Are there any NTL engineers about who have an update on what on earth is going on in Poole area, specifically the BH12 postcode? Upload has been terrible for months, which is apparently related to the UBR. Ping shows packet loss, ranging from 2 - 3% at good times and 10 - 20% at bad times. If you increase the ping packet size (say to 1024 bytes) packet loss goes through the roof! In fact, the larger the packet size the more the packet loss. As you can imagine this makes tasks such as sending emails with attachments, or uploading data to FTP an enormously frustrating experience. I understand that there is nothing wrong at my end of the connection (and probably not the cabling to here because download, once a connection is established, is fine - in fact we've been upgraded from 600k to 750k and various net speed tests and my experiences in general show I am getting the full download speed from the service). I've had plenty of promises from NTL, like "there is work going on next Wednesday to solve the issue" (this was three weeks ago), but if anything it's getting worse. All I want to know is how long I am going to have to put up with this shoddy service, and no-one seems to be able to tell me. If anyone has any "inside" info, then it would be very much appreciated. Cheers, Steve.