Thread: 1.5 Now Its Gone Back To 1 Meg Help??
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Old 05-08-2004, 21:11   #8
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Re: 1.5 Now Its Gone Back To 1 Meg Help??
Quote:
Originally Posted by JustAnotherN00b
Some areas are for various reasons much more difficult to upgrade than others, and the upgrades aren't going out to areas unless the company is quite sure there is the capacity there to keep the service good at the higher speeds, that's basically the story.

You should not have received the upgrade to begin with, think for various technical reasons there was a small window where people who rebooted would have received upgrade but lost it again on a reboot of the modem in areas that should not have received upgrade to begin with.

Interesting someone wanting to leave because of not receiving a free upgrade, I can understand the frustration though.

As far as help goes, can't give any besides the above explanation and profuse apologies.
Understood, but disagree, If NTL made the mistake of upping peoples speeds accidentally, at least TELL them this fact, before shoving them back down again, at leats the customer would understand. nothing worse than someone holding out a lolly, then taking it back when you've had a taste.
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