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Originally Posted by Paul M
May we ask what your new role will be ?
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Certainly. As things stand, my new role will be in a department known as 'Mind the Gap'. Their actual duties have varied over time, but in simple terms they look after the 'gap' between the customer placing the order and the date of install. They pick up problems and fix them, often without the customer knowing. I also understand they do a lot of confirming of install dates. I do also have the option of Inbound Telesales, as it was the same interview for both (they fall under the same umbrella), but I think the one I've chosen best fits my skills.
I'm delighted with this and am looking forward to working with my new (and old!) colleagues.
I say 'as things stand' because although this job offer is 100% firm, I do have one more interview next week with another department, and I want to see what they have to offer as well.