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Originally Posted by trebor
I would like to say thanks NTL for the explanation about email.
I hope this new attitude to customer service, and openness continues.
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I agree - it is nice to see NTL being open as regards the issues.
As a techie, I am aware of the problems that migrating an Email system is likely to generate.
As stated in the origional text, they got hit my a massive increase in traffic, whilst in the process of migrating, this means that they have (probably) had to divert people who were working on the migration back to the current system in order to resolve these issues.
NTL are not claiming to be perfect, but rather they are stating that they got caught out by the increase, which happened at the worst possible time in terms of the migration project.
Personally, I applaud NTL for being big enough to stand up and say "we got caught out, but we are working on it".
