Youre not joking its not restricted to ntl. I work for my parents during holidays (infact i should have been there today and yesterday but cant go due to waiting on ntl (i'll request compensation but doubt it.)) and we spend hours on the phone to call centers (mainly insurance companies though recently i've been onto BT and Telewest RE: adsl aswell) and it's slowly making me suicidal
I cant decide whether its worse to get an engaged tone as i have with ntl recently or to just be put on hold with that oh-so-irritating female voice.
I suppose i'll just have to go and ring back and refuse to get off the phone till they give me a PIN or something.