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Originally Posted by Russ D
Welcome to the site!
IIRC you WILL still need for the MAC address to be registered before getting a PIN.
Don't forget that if you do call NTL, take the name and extension number of anyone who promises you anything.
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Well, I have the names of the (very helpful) guys who I spoke to but alas, didn't get the extension for them. Still - I'm hopeful that something should happen today

although reading some other posts I'm getting less and less confident.