Quote:
|
Originally Posted by muncher83
Hi, I'm posting this on behalf of my uncle whose ntl cable modem is not working at all.
The modem lights come on but don't appear to be "normal" the ready and sync lights are rarely on together.
I've tried powering off for a minute and back on several times, no luck, no connection at all.
Connecting it to my laptop via ethernet gives a "network cable not connected" message sporadically, with a lack of normal lights on the modem.
I've tried typing http://192.168.100.1 in IE, that gives nothing at all.
Is there anything else I can try for him?
He's called ntl tech support who were utterly useless and the best they can do is get an engineer out to him in 19 days time which is totally unacceptable. |
To reiterate what has been said Im guessing if they have scheduled an engineer then it is probably needed.
However what modem is this as there are diagnostics programs available that can get readings to prove they maybe signal issues etc.
Post back here with the results.
Also if you cannot get to them have you tried accessing the 192.168 address with the catv cable unplugged as you can usually capture the signals when the modem lost the connection this way.
Failing that get back onto faults and see if they can speed along the booking by using a sob story or threaten to cancel.
