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Originally Posted by orangebird
You don't think any of that is positive??  |
Not really I'm afraid:
Reworking the whole hardware solution, becuase the one they spec'd originally isn't up to the job - I'm reading between the lines there, but that's what he's saying to me.
Allowing customers to manage their own spam - I don't understand why this didn't happen a long time ago. Whilst the end result will be positive for customers, it will be far more beneficial to ntl. It is also something that most other email providers have been doing for a long time.
And certainly no positive in the last section. Six more gruelling weeks of a wholly inadequate email system holds no joy for me whatsoever.
The positive, as I said, is that the information was forthcoming and their level of openess (or admission of guilt as I am thinking of it) is to be congratulated.
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Originally Posted by Neil
People are happy about what they have seen (even me!  ), but they are just sceptical based on ntl's track record/tendency to BS it's customers, & I don't think the the sceptism is unreasonable where ntl's email 'service' is concerned, seeing as it has been ongoing for over a year. |
Completely agree. Personally I think that things should not have been allowed to slip to this level. I'm not blaming Simon Dufffy personally for this, I'm sure as an internet professional he made the people who hold the purse strings aware a long time ago (or at least I hope he did). I wonder if their internal email system is suffering the same problems or if the money was spent to ensure that it works properly?
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Originally Posted by Frank
What is not so impressive is that the original e-mail and the follow up were addressed to Bill Goodland and Aizad Hussain, and CC'd to Simon Duffy. Neither Goodland or Hussain, both of whom are closer to ntl Home issues than Duffy, bothered to reply
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A sad state of affairs for sure, and another very poor show by these two. They learned from Knapp well! Or maybe their email still hasn't arrived
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Originally Posted by XFS03
Why wasn't this information put on the service status page? Surely it would have saved a lot of CS calls. And don't forget, it is only the minority of NTL customers (those that read these forums) who still know what is going on. Until NTL are truly open & honest, the majority of customers are still in the dark!
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A very good point sir! As I mentioned before, this apology and explanation should be sent to every single ntlworld customer. They could eveb resort to putting it in with the bill if the email server couldn't handle it.