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Originally Posted by peacedude2k4
Well they speant alot on there customers which is good but at end of day we are paying for the upgrade so it aint like they given us it with a high price for a capped system ( and that 1gb cap is pathetic ) and with networks such as plus.net which alot of people are talking about 2mb for £40 a month with no limits it is showing the way NTL needs to move, sadly being a big corporation it has the thing make money and sod the customer.
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First, the cap isnt enforced that strictly (Or at all) and most ISPS will be capped by next year, count on it.
Secondly NTL cant afford to cut prices, in reality they are only just making an operating profit, and they have to keep the networks up, unlike ADSL providers (Bar BT) who get the network maintained for them basically.
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Originally Posted by peacedude2k4
Awaits slating on above comment but prove me wrong we have a crap e-mail on ntl which hardly works, i am hearing loads of people are getting worse bandwith on there upgrades system cant cope with it, and some are still being randomly disconnected.
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Most peoples E-Mail works fine, the ones on here mostly come after having issues, so theres a strongly disproportiante amount of people with problems. Also with the upgrades I bet most peoples are fine, you cant expect a major operation to have no problems though, and im sure they will be sorted.
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Originally Posted by peacedude2k4
These kinda problems only used to belong to people such as BT and AOL now the tables are turning NTL needs to get some new top dogs who are not interested in making money and the thing of more quantity and less quality of service towards customers.
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Maybe true, but whoever comes in (Telewest maybe) need to steady a very dodgy ship, and stop the leaks before they go down, then they can concentrate on customer service improvement
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Originally Posted by peacedude2k4
I hate to admit but once i find another ISP which offers uncapped broadband around 2mb upwards I will be off.
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Google it? use adslguide? its not that hard, Im personally On NTL or 56k here, but its easy to find ADSL providers, Just dont expetc the grass to be much greener on the other side, a lot expect too much, and get little.