Cable Forum - View Single Post - Help needed, broadband not working at all

muncher83 · 03-08-2004, 19:39

Hi, I'm posting this on behalf of my uncle whose ntl cable modem is not working at all.

The modem lights come on but don't appear to be "normal" the ready and sync lights are rarely on together.

I've tried powering off for a minute and back on several times, no luck, no connection at all.

Connecting it to my laptop via ethernet gives a "network cable not connected" message sporadically, with a lack of normal lights on the modem.

I've tried typing http://192.168.100.1 in IE, that gives nothing at all.

Is there anything else I can try for him?

He's called ntl tech support who were utterly useless and the best they can do is get an engineer out to him in 19 days time which is totally unacceptable.

03-08-2004, 19:39	#1
muncher83 Inactive Join Date: Aug 2004 Posts: 5	Help needed, broadband not working at all Hi, I'm posting this on behalf of my uncle whose ntl cable modem is not working at all. The modem lights come on but don't appear to be "normal" the ready and sync lights are rarely on together. I've tried powering off for a minute and back on several times, no luck, no connection at all. Connecting it to my laptop via ethernet gives a "network cable not connected" message sporadically, with a lack of normal lights on the modem. I've tried typing http://192.168.100.1 in IE, that gives nothing at all. Is there anything else I can try for him? He's called ntl tech support who were utterly useless and the best they can do is get an engineer out to him in 19 days time which is totally unacceptable.