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Originally Posted by trebor
I would like to say thanks NTL for the explanation about email.
I hope this new attitude to customer service, and openness continues.
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New attitude? What new attitude?
You mean keeping customers completely in the dark about what's going on until Mick emails him
twice to try & get an explanation?
If it hadn't been for Mick's emails, we would still have no idea about what was happening.
Why wasn't this information put on the service status page? Surely it would have saved a lot of CS calls. And don't forget, it is only the minority of NTL customers (those that read these forums) who still know what is going on. Until NTL are truly open & honest, the majority of customers are still in the dark!