Originally Posted by Frank

What is not so impressive is that the original e-mail and the follow up were addressed to Bill Goodland and Aizad Hussain, and CC'd to Simon Duffy. Neither Goodland or Hussain, both of whom are closer to ntl Home issues than Duffy, bothered to reply (nothing new in my experience), and Simon probably felt the urge to respond after receiving the 2nd e-mail and noting that niether of his "associates" had replied.