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Originally Posted by andygrif
Well there are two issues - one is the explanation, which I believe has generally been congratulated.
Second is the issue affecting customers, and until it is fixed (bear in mind how long this has been ongoing now) I cannot see any positive here. It is an example of poorly managed systems and poorly implemented improvements - both of which lead to a poor service to customers.
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We are currently
reworking the whole hardware solution with the probability of spending
double what we first intended.
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We are also taking advantage of two
new products that have just come to market - one which allows
customers to manage their spam mail before it gets into their mailbox
and another which provides a comprehensive anti-virus capability.
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However, we
should have the great majority of our customers migrated to the new
platform by the middle of next month, with the rest following in the
autumn.
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You don't think any of that is positive??
