[andygrif]

I would agree with that. Whilst I appreciate some communication from ntl on this, firstly it should not have to come as a response to questions from this site - this is something that should be sent to every ntlworld customer, and second it shows poor planning from ntl.

Why would they buy an important bit of kit without testing it first? They have waited till they had it delivered to find out it is no good - what kind of purchasing strategy is this?

Next, I would firmly disagree that others have been caught unawares with this too. There are many ISPs not having this problem, I have several email addresses, none of which are suffering the same symptoms as ntl's. ntl's future planning is that of a low-end ISP - this has been the case for many years, so I really should not be surprised that the email 'upgrade' has suffered at their hands too.

Whilst this may be a new era in communication of their problems, this does not absolve them of the fact that they seem to make many very poor judgement calls along the way. I'd be interested to see what he has to say about that.