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Originally Posted by Mick
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I cannot stress enough how open Simon has been here. It's not an immediate fix or comfort to customers but we should applaud the openness shown here. I do not know about anyone else but I feel more reassured.
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I don't. Yes - I applaud the guy's openness, and it's obvious they aren't just sitting there twiddling their thumbs. But the question isn't are they honest, it isn't are they trying - it's how likely is their strategy to solve the problem. The middle of next month is six weeks away. In the meantime, it sounds like their service is at the mercy of spamgangs. What he doesn't say is that a large proportion of the increase in traffic that's brought the system to its knees is the work of one spam outfit. So, to repeat a previous question: what happens if, as seems likely, more pile in? What contingency plans do they have for another sudden hike in traffic? Will they just watch helplessly as the whole service collapses?
A few more details on this product that "allows customers to manage their spam mail before it gets into their mailbox" would help. Doesn't sound particularly reassuring to me. Unless a large proportion of users use it, it's going to make little difference to the amount of traffic ntl's handling. Which, as has been acknowledged, is the problem.