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Originally Posted by Neil
I am not in any way defending Pipex here, but I do feel that to wait 2 weeks to hear from any company is a little unrealistic.
As I said, the same applies to any company, not just Pipex & this thread.
I would never personally wait that long to hear back from a company about something.  |
Like I said, if I'd had a chance to contact them earlier, I would have.
Why did it have to wait for me to contact them for them to come back and tell me the problem? Why wasn't their status checker updating?
Why on earth did I have to wait 45 minutes in a queue when customer support passed me over to provisioning?
Why when you select "check order status" do you get put through to customer support, even though you've gone through the sales option or customer services option, and then tech support have to pass you to customer services?
Will have to see what's going on when I call them back on weds for an update.