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Originally Posted by Chrysalis
well thats my point, if ntl had more work then you announce it when you can deliver, ntl have more customers but in theory they should also have the extra capability to go with it, smaller networks are harder to provide same scale increases. The £3 rise should have been £1 on each tier especially as the bottom tier got a 100% increase, but my main point is that this 1.5mill is from the customers on the top tier package. If I am not mistaken all telewest customers were upgraded within the month they started, so if its true some people are having to wait until november (3 months after today and 6 months after original announcment) should they still have to pay the same as customers on higher speeds.
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NTL appear to get slated when they don't tell you in advance what is happening and also if they do tell you in advance. Make up your mind which you prefer.
NTL may have more customers but they exist in what were several smaller franchises, each with their own architecture and methods. They are slowly bringing the different franchises together but that takes time and money.
I didn't see the top tier customers posting last year when the bottom tier had a £3 increase and they didn't to say that this was unfair on bottom tier customers and all tiers should have had a £1 increase.
We will have to wait and see how long the speed upgrade process takes as if memory serves me, NTL have never quoted an actual date for completion or pointed customers to the postcode upgrade checker which appears to be not telling the truth anyway.
Unless NTL start advertising the service quoting the new speeds as being what you will get you can hardly grumble that you aren't getting what you are paying for.
I can't believe all the grumbling and moaning over getting more for your money.