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testcard · 20-06-2003, 20:38

I phoned Comet check stock at my local store. Forty five minutes and three calls I gave up. There is no direct number for my local shop. This applies at many 'local' shops.

I understand the point of central handling in certain cases. However a local inquiry can not be dealt with properly by a call centre.

My other point,being very tight,it costs me money to phone a 'lo-call number' rather than use my 'calls unlimited'.

20-06-2003, 20:38	#1
testcard Inactive Join Date: Jun 2003 Posts: 283	A Call Centre Too Far I phoned Comet check stock at my local store. Forty five minutes and three calls I gave up. There is no direct number for my local shop. This applies at many 'local' shops. I understand the point of central handling in certain cases. However a local inquiry can not be dealt with properly by a call centre. My other point,being very tight,it costs me money to phone a 'lo-call number' rather than use my 'calls unlimited'.