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Lets face it they only have to send a config file down the line to your modem.
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What bliss it must be to be so ignorant.
scastle is spot on - we've spent a hell of a lot of time and money getting ready for this, including introducing an entirely new UBR part with higher bandwidth, getting that through testing and deployment where necessary, providing more caching, testing the new speeds against EVERY SINGLE modem type out there, tweaking deployment plans, briefing call centres, swapping out STBs, getting everyone ready for the test and then the live deployment.
This is NOT just sending a new config file down. A lot of people who've spent the last two months mainly awake in the small hours will probably not appreciate being called asswipes.