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ian@huth · 02-08-2004, 11:32

A lot of customers, myself included, are having to reboot their cable modem in order to receive the upgraded speeds. As possibly 99% of customers don't know anything about the speed increases they will have to toddle along at the old speeds until something forces a reboot of the modem. Do NTL intend to inform all customers in some way (with their bill, possibly) of the increase in speed and advising them to reboot?

02-08-2004, 11:32	#616
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: [Merged] BB Speed Upgrades A lot of customers, myself included, are having to reboot their cable modem in order to receive the upgraded speeds. As possibly 99% of customers don't know anything about the speed increases they will have to toddle along at the old speeds until something forces a reboot of the modem. Do NTL intend to inform all customers in some way (with their bill, possibly) of the increase in speed and advising them to reboot?