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Originally Posted by smallethic
Successful overnight upgrade here in Norwich to 750. The process seems to have been a technical success (well done techies), but oh what a failure in customer communication. Just think how much customer gratitude and positive publicity could have been generated if only NTL had handled this aspect with more competence.
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Just a bit, this upgrade wasnt even listed on the service status page, let alone advertised, so I havent got a clue whether my speed is supposed to be upgraded, or not, well done to the techies for doing a good job (Only not here :'( ) But where the hell is the PR, NTL , FOR GOD SAKE, talk to your customers, this is pathetic, at least acknoledge this upgrade, at least tell us where is being done, and where is having trouble, not his guessing game we have now, if only I could get ADSL, i would be off in a shot. (If not for the speed, NTL here have been fine for that, but at least go to an ISP that talks to their customers, there has to be better than this out there)