Cable Forum - View Single Post

smallethic · 02-08-2004, 09:01

Successful overnight upgrade here in Norwich to 750. The process seems to have been a technical success (well done techies), but oh what a failure in customer communication. Just think how much customer gratitude and positive publicity could have been generated if only NTL had handled this aspect with more competence.

02-08-2004, 09:01	#577
smallethic Inactive Join Date: Aug 2004 Posts: 78	Re: [Merged] BB Speed Upgrades Successful overnight upgrade here in Norwich to 750. The process seems to have been a technical success (well done techies), but oh what a failure in customer communication. Just think how much customer gratitude and positive publicity could have been generated if only NTL had handled this aspect with more competence.