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Originally Posted by Mick
I reported earlier in this thread that I had contacted the chief executive of ntl, Simon Duffy, Bill Goodland, ntl director of internet and Aizad Hussain, Managing director of the ntl home division. I had not received a reply up until lastnight when I re-submitted my email to all three of them, because yet again the mail servers were down. An hour later I received a reply from the chief executive, Simon Duffy.
I explained in my mail to them that its time for some answers and real action and I also said that any answers they give will be shared with the cable forum community.
I am not sticking up for ntl here but I think as a company I would be pretty cheesed off having spent millions on an upgrade only to watch it fail constantly. Still, like Simon says - its not much comfort to us who have had these email problems for a good while now. (Over 12 months) However, the response from Simon is appreciated. More openness is needed like this.
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Mick - this is interesting, and I'd echo what you say about the guy having the decency to give you a proper reply. Those of us who slag ntl off for its failings should give them credit when they do something like this. The one thing about his response that I find a bit - well, surprising - is that this problem with the new hardware should have coincided with a massive increase in spam (from the wanadoo porn dialer spammers) hitting ntlworld accounts. (As discussed elsewhere.) If you have further contact with him, maybe you could try and find out if the two things are in fact unconnected, or if the increased traffic is contributing to hardware failure?