XFS03

"...We recently upgraded to the latest Openwave email platform at a cost of several million pounds. Openwave is the number one email platform worldwide, so there should be no problem with it. However, the (new) hardware on which it is running is not working properly. We are working with the hardware provider, who is one of the leading server providers worldwide, to fix it. I'll ensure you get more detail next week. "

So, instead of letting their customers know that there is a reason for the email problems, they again, treat us with contempt & keep us in the dark.

Why isn't there anything on the service status page about this?

I wonder what he means by "recently upgraded". Are we talking days, months, weeks?