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Originally Posted by nate
Has she reported this to NTL?
If she calls tech support (0845 650 0121) she'll get it sorted it pretty quickly, they'll give her a pretty quick answer on what the problem is (will run diagnostics on the modem to determine whether it is ntl side or customer side).
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Thanks did do they sorted it, i didn't ask what problem was but i hold down to firewall or something new she installed lol.