[th'engineer]

Originally Posted by ianathuth

It does sound unlikely, but so does having most of your call centre staff and techies at home when most of your customers are at home and likely want to call in or have an engineer visit, but that is what NTL do. Perhaps it would have been better to do a lot over the weekend and roster staff on accordingly. If only done on a weekday just think of all the calls that will come in after people finish work / college / school and find a problem. But really, would you anticipate that the speed upgradeswould cause problems for customers and if so, what sort of problems?

We are talking NTL