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Originally Posted by Alan Ryan
OK Paul: I suppose common sense tells me that "reliability" has little to do with the speed of broadband connection: ntl can be unreliable at any speed. But I've sometimes wondered whether subscribers to the cheapest tariff get a more unreliable service than average.
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No. Not true
*Cheesey phrase alert*
All customers are of equal value to the company. If your service is not very good, Neil's suggestion is spot on. Get the company to look at it, they won't object, in fact they'll be grateful because in theory you might alert them to a problem they did not know about.
If you don't want to pay for the call, call customer services for free and they will transfer you.
Also it's always worth asking if you can get a deal to upgrade to 600kk/750k, if you're considering doing that anyway. If you don't ask, you don't get, the worst they can do is say no!