Quote:
|
Originally Posted by BBKing
Er, Neil, that's *advertising*. Not necessarily reality. Which motoring journalist should ntl employ to wander round London telling people how great all ntl customers are?
|
That's a fair point, but at least it shows that they are being
proactive when it comes to their customers, & not having to resort to all sorts of freebies to retain them when they want to go.
Very simple-don't give customers a reason to leave & they won't.
I'm v happy with my bank (for example), so I have absolutely no reason to move my bank account (First Direct-who are IMO
the most professional company I have ever had the pleasure of giving my custom too)
ntl are the evil twin (opposite) of First Direct in every sense in my experience.