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Originally Posted by nidave
unfortunatly this has not been a priority. they have focused on sales and the expanding. What they dont realise is that if they get the customer service right - the sales will follow.
There needs to be a huge culture change and this will take time and money.
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I find it interesting that even
BT have cottoned on to this idea.
Have you seen the adverts with Jeremy Clarkson, where he points out that they are in no way forgetting about the
existing customers, & concentrating on the 'Johnny come lates' new customers.
ntl-wake up & smell the coffee, even Carter had the idea briefly to stop the influx of new customers, & concentrate on the existing customer base (who were at the timeleaving in their droves)-didn't last very long though admittedly.....
