Quote:
Originally posted by Sociable
Sadly one reason for "some" companies transfering telesales functions overseas could be as a way to get round things like the Telephone Preference Service.
I have no idea though if this was one of the considerations NTL took into account when deciding to transfer business to India.
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Yes I suppose this is possible! From what I have seen in the media, most of it seems to be for cheaper labour and overheads compared to the UK.
There has been a couple of TV programs on this issue and the staff there are paid about a tenth of UK wages, but they are very high earners in their country in comparison to the local wages. I suppose you can't really blame the companies for doing it in comparasion to the UK, and cause I would think it's cheaper phoning the UK from India than the other way round!