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Stuart · 25-07-2004, 21:40

How you told NTL that you have reported multiple times? If it keeps happing, they need to send out an engineer.

Yes, I know they should know what has happened to your connection, and that you have reported it in the past, but, going by my own experience, NTL seem not to keep track of this *. Next time you phone, point out exactly what has happened (it doesn't hurt to remind the CS person you have had the same problem before even if they can see it on your record), and insist on an engineer.

*NTL employees: I am aware that you probably do keep a track of what happens to a customer account, but I have had almost the same problem with an STB. I called NTL on several occasions, each time I was asked to reboot the box and it worked for a day or two. Each time, the operator appeared not to know I had called before. Eventually they agreed to send an Engineer who replace my dying STB and solved the problem.

25-07-2004, 21:40	#34
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: NTL Disconnecting How you told NTL that you have reported multiple times? If it keeps happing, they need to send out an engineer. Yes, I know they should know what has happened to your connection, and that you have reported it in the past, but, going by my own experience, NTL seem not to keep track of this . Next time you phone, point out exactly what has happened (it doesn't hurt to remind the CS person you have had the same problem before even if they can see it on your record), and insist on an engineer. NTL employees: I am aware that you probably do keep a track of what happens to a customer account, but I have had almost the same problem with an STB. I called NTL on several occasions, each time I was asked to reboot the box and it worked for a day or two. Each time, the operator appeared not to know I had called before. Eventually they agreed to send an Engineer who replace my dying STB and solved the problem.